At first my experience was fantastic I got twi implants and life was great, During covid, the office closed for two months my implants were place in Feb 2020. I have two insurances and asked the office manager to please submit the pre-approval for my Crowns so that when I show up on August 5th I could just pay $300.00 and have both of my crowns. When I showed up to my appointment six months later which is the expected hold time for implants healing etc. The receptionist tells me I have a balance of $2400.00 , During the 4 month I was in touch with the office manager asking to submit the paperwork. I did also prepay $4000.00, I asked her did my insurance not cover the crowns? She told me they have not submitted the pre-approval and I asked why if I specifically requested, because its embarrassing to show up at an appointment and not have the money to pay. Then she proceeded to tell me its because there are pending transaction. I called my insurance and there was nothing pending. I called her a liar. Just admit you didn't do your job, apologize and we were good but her pride too big to accept the facts. So she tells me we were closed for two months and I replied so you were open for 4 months you couldn't submit my pre authorization? I asked for a refund of the money I had prepaid I got $950.00 back. After a week I received a letter telling me that I cant complete my service there. I writing this review so people in the future know what they are getting it to. Dr. freeman was Awesome but his office manager and receptionist were liars and did not take any responsibility for their actions.
Dr. Freeman and his staff are friendly and personable! He is kind and willing to explain things thoroughly. Having no insurance, I'm thankful for the reduced cost. Their office is also beautiful and very clean. Thank you!
Been a patient of Dr. Freeman's for several years. Very patient, courteous and friendly staff. Dr. Freeman is the best dentist I've seen in years. Would recommend this office to anyone and everyone for your dental and orthodontic care
Friendly atmosphere and professional service. Very accommodating with my work schedule. I highly recommend this dentistry!
Initially I went into this office just for an exam and consultation. I was surprised to find they have a very friendly and professional staff. Dr. Freeman is wonderful!!! They helped me with a payment plan that worked for me and explained everything step by step. From now on any dental work I have will be done here. 🤩
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